$ Forum Donor $
Does your local newspaper have a ‘letters to the editor section?’ If so I would write a scathing letter detailing the incompetence shown by the facility and their lack of concern over the events that led up to the situation that caused Rex’s physical and emotional decline. I would file a complaint with any reporting agency that oversees consumer concerns with this business. I would also use social media to find out if others have experienced this type of situation with their pet while boarding with that facility.
I would find a means to secure a copy of security footage during his stay. They have to have liability insurance in order to operate their business and I would find out the carrier and submit a complaint along with a letter of compensation for the medical bills incurred due to the negligence of the staff and facility itself.
With our boarding facility at the clinic we have a 3 page document that has to be filled out and signed prior to clients leaving their pet with us. It is a pretty comprehensive release form (I wrote it myself) that covers every possible situation that could occur during boarding and how the owners wish us to handle any and all situations in their absence. We go the extra mile to make sure the pet’s needs are first and foremost and their routines are met. If you as an owner have a routine at home that involves something as simple as using products on pressure points on a daily basis or brushing everyday, we make sure that routine is followed while boarding. We will never ever allow any other dogs to have physical contact with your dog. There is always one on one time spent with every animal that boards with us.
I am absolutely angered by how Rex was treated and I would find a way to have the employee (s) terminated that were involved in his maltreatment. I would be checking to make sure everyone working in the facility is certified to work in this field and find out what type training / certification they received to qualify them to work in animal care.
My blood is boiling over this, I can only imagine how you are feeling right now!
I plan on leaving negative reviews on their yelp, Facebook etc. just disappointed in everything. Hopefully they have some integrity. But I doubt it.
They don’t have cameras as it’s in a rural area and wouldn’t be feasible to stream due to lack of quality internet. Since they use a satellite.